Provider Relations Representative

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Scipher Medicine develops innovative diagnostic tests to determine drug response and targeted therapies using its proprietary personalized medicine platform based on molecular technology. Our platform allows us to interpret genomic data to gain unique insights into disease biology so patients with even the most complex diseases can achieve optimal health outcomes.

With only about 1 out of 3 patients adequately responding to anti-tumor necrosis (anti-TNF) therapies, the world’s largest selling drug class, we developed our flagship test, PrismRA™, to predict response to these drugs, thereby ensuring patients receive the most effective therapies from day one. Scipher is transforming the traditional diagnostics business model by working closely with payers to change the way medications will be prescribed, saving both insurers and patients billions wasted in ineffective prescription costs. This is a unique opportunity to join a promising venture at an early stage to tackle some of the biggest problems in healthcare.

We are proud of our passionate, high-performance, mission-driven culture – one based on a set of values that are the cornerstone of who we are and how we hold ourselves accountable. Founded in 2015, we are based in Waltham, MA and currently expanding across all functions within the organization. We are backed by Khosla Ventures, Northpond Ventures, Alumni Ventures and Tachyon Ventures, and are well capitalized to execute our vision of launching a personalized medicine platform that transforms patients’ lives. Check us out at www.sciphermedicine.com and follow us on LinkedIn.

The Role: The Provider Relations Representative will join a dynamic sales and support team dedicated to optimizing the experience of our healthcare, and clinical laboratories as well as engaging new customers. In this critical role, the Provider Relations Representative will be solutions oriented, working quickly to troubleshoot customer issues and proactively engage prospective customers to educate them and grow adoption of our revolutionary technology. Reporting to the Provider Relations Manager, this role is responsible for thinking on their feet to ensure efficient specimen processing, and prompt resolution to deficiencies for submitted specimens.  This position is highly visible and requires a self-motivated contributor with the ability to prioritize, plan, and crush objectives.

Where: Waltham, MA.

What will I do?

  • Successfully execute virtual sales calls and positively impact the customer experience
  • Give input and identify opportunities for improving ways of working
  • Establish systems to ensure the delivery of specimens is on time and in accordance with specifications
  • Serve as internal support to make sure colleagues are informed about performance metrics and customer issues
  • Maintain a compliant area involving protected personal health information in HIPAA regulated environment
  • Execute critical customer communications including technical bulletins and compliance certifications
  • Coordinate real-time field sales support including CRM updates and distribution of de-identified result reports
  • Take ownership of customer issues and tenaciously follow problems through to resolution
  • Act as a hub for the organization helping to connect sales, billing, laboratory operations, management and compliance to execute at a high level and continuously improve

Minimum Education and Qualifications:

  • Bachelor’s Degree required in general studies, scientific field a plus
  • 1+ years experience in customer service or medical/technical tele-sales role
  • Proficient typing skills
  • Proficient with using Microsoft Office Suite
  • Working knowledge of customer service software, databases, and tools, including Salesforce
  • Ability to think independently and stay calm in face of adversity
  • Strong customer and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Be a strong team player

To all recruitment agencies: Scipher Medicine does not accept agency resumes. Please do not forward resumes to our jobs alias, or Scipher Medicine employees. Scipher Medicine is not responsible for any fees related to unsolicited resumes.

Scipher Medicine is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.  Scipher will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.  

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