Provider Relations Manager

Scipher Medicine develops innovative diagnostic tests to determine drug response and targeted therapies using its proprietary personalized medicine platform based on molecular technology. Our platform allows us to interpret genomic data to gain unique insights into disease biology so patients with even the most complex diseases can achieve optimal health outcomes.

With only about 1 out of 3 patients adequately responding to anti-tumor necrosis (anti-TNF) therapies, the world’s largest selling drug class, we developed our flagship test, PrismRA™, to predict response to these drugs, thereby ensuring patients receive the most effective therapies from day one. Scipher is transforming the traditional diagnostics business model by working closely with payers to change the way medications will be prescribed, saving both insurers and patients billions wasted in ineffective prescription costs. This is a unique opportunity to join a promising venture at an early stage to tackle some of the biggest problems in healthcare.

We are proud of our passionate, high-performance, mission-driven culture – one based on a set of values that are the cornerstone of who we are and how we hold ourselves accountable. Founded in 2015, we are based in Waltham, MA and currently expanding across all functions within the organization. We are backed by Khosla Ventures, Northpond Ventures, Alumni Ventures and Tachyon Ventures, and are well capitalized to execute our vision of launching a personalized medicine platform that transforms patients’ lives. Check us out at and follow us on LinkedIn.

The Role: The Provider Relations Manager is responsible for strategically leading the Inside Sales and Customer Service Team. As the Manager, the Provider Relations Manager is accountable for achieving and exceeding department level business objectives. Deliverables include developing & deploying execution strategies; recruiting, hiring, training, managing and developing Inside Sales and Customer Service staff; collaboration with field sales and other commercial leads in the successful execution of cross-departmental projects; providing feedback and proposals to Regional senior/executive sales management to assist executive decisions; managing department level budget allocation/analysis, accurate sales forecasting/analysis, departmental ROI analysis and reporting to senior/executive management.

Where: Waltham, MA.

What will I do?
-Leads, inspires, organizes and directs both the tactical and strategic activities
-Develops systems and tools to enable and track optimal sales performance
-Provides regular reports on status of specific sales, the market and competitor activities
-Performance management activities include setting performance standards, ensuring employees have appropriate and realistic job goals, providing ongoing feedback about employees’ performance
-Directly assists at high value customer accounts to facilitate the sale of Scipher products and services
-Ensures that Insides Sales team accurately manage account/contact details within CRM database
-Responsible for ensuring that Scipher commitment to customer satisfaction is performed, delivered and constantly improved

Minimum Education and Qualifications:
-Background preferably includes a degree in biology/genetics
-Minimum of 5 years experience in Life Science sales with a bachelor’s degree
-A minimum of 3+ years successful track record in sales management
-1+ years successful track record in managing sales operations or related commercial roles in a highly technical industry strongly preferred
-Proven track record of outstanding performance in creating, expanding and managing new departments and business functions and delivering strong ROI on departmental budget allocations
-Strong sales, sales management and general management aptitude and track record

To all recruitment agencies: Scipher Medicine does not accept agency resumes. Please do not forward resumes to our jobs alias, or Scipher Medicine employees. Scipher Medicine is not responsible for any fees related to unsolicited resumes.

Scipher Medicine is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.  Scipher will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.